Terms of service

Last updated: [date]

These terms govern the use of Hotelat, the restaurant, café and hotel management software provided by [Company legal name], [registered address] ("Hotelat", "we"). By creating an account or using Hotelat you ("the customer") agree to them on behalf of your business.

1. The service

Hotelat is provided online as a subscription (software as a service). Features depend on the plan, add-on modules and Hotelat AI tier you choose. We may improve or change features; we will not remove a core feature of a paid plan during a paid period without notice.

2. Accounts and staff logins

• You are responsible for the accuracy of your account details and for everyone you give a login (staff PINs, manager and owner logins).
• Keep passwords and PINs confidential. Tell us at once at [support email] if you suspect misuse.

3. Trial, plans and payment

• New accounts get a free trial of [14] days. After the trial, a paid plan is needed to keep using Hotelat.
• Subscriptions are billed monthly or yearly in advance, per outlet, plus GST. Prices are shown on the pricing page and in your account.
• One-time setup packages, extra menu-item packs, AI refill credits and paid support visits are charged as shown when you buy them.
• If a payment fails, access continues for a grace period of [7] days, after which the account becomes read-only until payment.
• Fees already paid are not refundable except where required by law or stated in writing by us. [Refund policy to be confirmed.]

4. Hotelat AI credits

AI features use credits. Plan credits reset every month. Credits bought as refill packs stay in your wallet until used and are not refundable or transferable. AI output can contain mistakes — review menu text, posts and answers before you rely on them or publish them.

5. Your data

Your business data (menu, orders, bills, customers, staff, stock and accounts) belongs to you. We process it only to provide the service, as described in our Privacy policy. You can export your data and ask us to delete your account. You are responsible for having a lawful basis and giving any notices required to collect data about your customers and staff.

6. Acceptable use

Do not use Hotelat for unlawful purposes, to send spam, to upload content you do not have rights to, or to try to break, overload or access other customers' data. Photos in the Hotelat photo library may be used only for your own menu and marketing.

7. Taxes and compliance

Hotelat helps with GST invoices, reports and records, but you remain responsible for the correctness of your tax rates, filings, licences (e.g. FSSAI) and compliance. Check with your accountant.

8. Availability and support

We aim for high availability and back up data daily, but the service is provided "as is" without guarantee of uninterrupted operation. Support is available at [support email / phone] during [hours].

9. Liability

To the extent allowed by law, our total liability for any claim is limited to the fees you paid us in the [12] months before the claim. We are not liable for indirect losses such as lost profit or business interruption.

10. Ending the service

You may cancel at any time from your account; the plan runs until the end of the paid period. We may suspend accounts for non-payment or serious breach of these terms. After cancellation you can export your data for [30] days, after which it may be deleted.

11. Law and disputes

These terms are governed by the laws of India. Courts at [city], [state] have jurisdiction.

12. Contact

[Company legal name] · [address] · [email] · [phone]